1. Download the App
2. Register for an account
3. Add the WalkWise device to your account
The Device ID is located on the WalkWise walker attachment, and the password is located on the instruction sheet included in the box.
4. Follow the Device Setup Instructions
When you successfully add the device, the app will take you through the setup instructions. If you are setting up the device for the first time, you will need to change the Username (the person using the walker), the Wheel Diameter (the size of the walker wheel, in millimeters), and the Time Zone (where the walker user is located). You can also set up a daily walking goal. This workflow will only need to be done by one account, as the information about this WalkWise device will be shared with others who have access to it.
5. Follow the Alert Setup Guide
When you have finished setting up the device, you have the option to set up customized alerts to be sent to your devices and email account. You can edit these later on the “Settings” page (shown above).
6. Add a phone number to your account (Optional)
If you want to receive phone call or text message alerts, make sure to go to the Account Settings and add your phone number. If you would like to add a land-line phone, please contact us and we can add it to your account.
Need a bit more help?
No problem! Please don’t hesitate to call us at 1 (866) 624-0046 or send an email to firstname.lastname@example.org