1. Download the App

If you want to receive notifications and view activity data, you will need to visit walkwiseapp.com OR download the iOS App or Android App on a phone or tablet.

2. Register for an account
Each individual should have their own account. Multiple accounts can have access to the same WalkWise device, so you should use your own email and a unique password to register. For example, four separate accounts should be set up for the walker user, a child, a caregiver, and a physical therapist. This way, the child can set up safety and health notifications that would NOT be received by a healthcare provider.

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3. Add the WalkWise device to your account

The Device ID is located on the WalkWise walker attachment, and the password is located on the instruction sheet included in the box.

4. Follow the Device Setup Instructions

When you successfully add the device, the app will take you through the setup instructions. If you are setting up the device for the first time, you will need to change the Username (the person using the walker), the Wheel Diameter (the size of the walker wheel, in millimeters), and the Time Zone (where the walker user is located). You can also set up a daily walking goal. This workflow will only need to be done by one account, as the information about this WalkWise device will be shared with others who have access to it.

5. Follow the Notification Setup Guide

When you have finished setting up the device, you have the option to set up customized notifications to be sent to your devices and email account. You can edit these later on the “Settings” page (shown above).

6. Add a phone number to your account (Optional)

If you want to receive phone call or text message notifications, make sure to go to the Account Settings and add your phone number. If you would like to add a land-line phone, please contact us and we can add it to your account.

Return to Setup Main Menu

Need a bit more help?

No problem! Please don’t hesitate to call us at 1 (866) 624-0046 or send an email to support@walkwise.com

Mobile App Setup